Shipping & Returns

Welcome to Mareya.
We want your experience to be simple, transparent, and smooth from start to finish.

Shipping

We offer shipping to Portugal and several international countries.

Processing Time

All orders are prepared and processed within 1 to 3 business days.

Estimated Delivery Time

• Portugal: 5 to 10 business days
• Europe: 5 to 12 business days
• Rest of the World: 7 to 15 business days

Delivery times may vary slightly during periods of high demand.

Shipping Costs

Shipping may be free for selected campaigns or above a certain purchase value.

Final costs are shown at checkout before order confirmation.

Order Tracking

Once the order is shipped, you will receive an email with the tracking number to monitor delivery.

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Returns

We accept returns up to 30 days after receiving the order.

For a return to be accepted:

• The product must show no signs of use
• It must be returned in its original packaging
• All included accessories must accompany the product

Ineligible Products

For hygiene and safety reasons, some products may not be eligible for return.

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Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us via support email with photos of the issue.

We will analyze the situation and find the best solution as quickly as possible.

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Refunds

After we receive and verify the return:

• The refund will be processed to the original payment method
• Processing may take a few business days depending on the banking institution